Welcome to the Suzuki Marine contact page.
If you wish to contact us regarding Suzuki outboards, parts, or accessories and live outside the United States, please visit GlobalSuzuki.com to find your local dealer.
Do you wish to contact us regarding:
- Suzuki Marine outboards, parts, or accessories in Puerto Rico, or Guam?
- How to order a brochure
- Information for press/media?
- A customer service inquiry?
- Locating a Suzuki dealer?
- Becoming a Suzuki Marine dealer?
- Employment at American Suzuki?
- Enhancements to this Website?
If you live in Guam, Puerto Rico, or other nations under the U.S. security umbrella:
These areas are served by their own, completely independent distributors. American Suzuki sells Suzuki products only in the continental United States, Hawaii and Alaska. We have no direct involvement in the manufacturing or distribution activities in any other area. Contact your local Suzuki distributor/dealer for information about the models, programs, and promotions which they offer to customers in your area.
If you have a customer service inquiry:
1) Click here for Website FAQ Files
or
2) Click here to locate nearest Suzuki dealers
or
3) Should you have a situation that you believe requires American Suzuki's immediate assistance you may call our Customer Service Dept. at 714-572-1490. Customer service representatives are available from 8:30AM to 5:00PM PST, Monday through Friday, to assist you.
or
4) Put your inquiry in a letter, including copies of all relevant documents (service records, etc.). Include the manufacturer's identification tag number, your full name, mailing address, and day/evening phone numbers. Send via U.S. mail to:
Customer service inquiries for Suzuki Motors usually involve documents which cannot be handled effectively via e-mail. Therefore, inquires which cannot be answered by the Website FAQ, or your local dealer, should be submitted via U.S. mail.
Please be advised that most customer service inquires can be handled by your local Suzuki dealer, who is familiar with your area and your machine.
We have found that speaking with a trained customer service representative eliminates misunderstandings which are commonly encountered with e-mail communication. We also know that situations can be resolved quicker when all the relevant facts, events and details are discussed in a thorough manner.
It is also very helpful to have your facts organized and available before calling us. This will speed the resolution process. Relevant information would include the following: model, manufacturer's identification tag number, date of purchase, selling and servicing dealer, names of dealer staff you have approached already plus a summary of your needs and expectations. Please be advised that e-mail sent from this site goes only to the Webmaster, who is not located on the premises of American Suzuki. Because most customer service inquiries require documentation. E-mail will only delay a timely response to your request.
To find the U.S. Suzuki dealer nearest you:
1) Click here for the Website Dealer Locator
or
2) Call Toll-Free: 1-800-247-4704
If you are interested in becoming a Suzuki Marine dealer:
If you are interested in employment at American Suzuki:
1) Click here to visit the careers section of our website.
or
2) Please submit a letter with resume to:
If you have any suggestions for enhancement of this website:
Please be advised that the Webmaster cannot provide individual answers to questions regarding Suzuki products or customer service. However, we invite all suggestions for additional site features or additional types of information which would prove useful to you. Send e-mail to site designers at: Matrix Consultants. Feel free to visit their Website at www.matrix-consultants.com for more information on their services.