IF YOU HAVE A CUSTOMER SERVICE INQUIRY:
A) Use the Dealer Locator tool to locate your nearest Suzuki Dealer or
B) Should you have a situation that you believe requires Suzuki’s immediate assistance, you may call Customer Service at (813) 687-5900 or email us at MarineCR@suz.com. Customer service representatives are available from 8:30am – 5:00pm EST. Or
C) Put your inquiry in a letter, including copies of all relevant documents (service records, etc.). Include the Outboard Model, 6-digit vehicle Identification Number (VIN), your full name, mailing address, and day/evening phone numbers to:
Suzuki Marine USA – Customer Service
P.O. BOX 262529
Tampa, FL 33635
Customer service inquiries for Suzuki Motor Vehicles usually involve documents which cannot be handled effectively via email. Therefore, inquiries which cannot be answered by your local dealer, should be submitted via U.S. mail. Please be advised that most customer service inquiries can be handled by your local Suzuki Marine dealer who is familiar with your area and your Outboard Motor.
We have found that speaking with a trained customer service representative eliminates misunderstandings, which are commonly encountered with email communication. We also know that situations can be resolved quickly when all the relevant facts, events and details are discussed in a thorough manner. It is essential to have your facts organized and available before calling us. This will speed the resolution process. Relevant information would include the following: model, vehicle Identification Number (VIN), date of purchase, selling and servicing dealer, names of staff you have already approached plus a summary of your needs and expectations
